Refund and return policy

1. Order Exchanges

Before placing your order, kindly review all details (size, design, quantity, etc.). We do not offer exchanges for incorrect selections once the order has been processed.

• To change an order: You may cancel it within 24 hours and place a new one with the correct details.

• Need help? Contact our support team at support@urbanpulses.com.

2. Order Cancellations

• Timeframe: Orders can be cancelled within 24 hours of placement for a full refund.

• After 24 hours: Cancellations are still possible, but subject to a 10% cancellation fee (based on the order total).

• How to cancel: Please email us at support@urbanpulses.com with your order number.

3. Returns & Refunds

We accept returns and issue refunds within 180 days from the delivery date. After this period, all sales are considered final.

✅ Eligible for Return/Refund:

• Items received damaged or broken

• Items significantly different from the original order (wrong design, size, or material)

• You received the wrong item

• Product does not match its description

❌ Not Eligible for Return/Refund:

• Items that are worn, washed, or altered

• Damage not caused by our team

• Items without original tags/packaging

• Minor issues (e.g. loose threads) that are easily fixable

All returned items must be unused and in original condition with packaging.

4. How to Request a Return or Refund

Step 1 – Initiate Your Request
Email us at support@urbanpulses.com with the following:

• Proof of purchase (receipt or order confirmation)

• Photos of the item and the issue

• Shipping label or receipt

• Any relevant email communication

Step 2 – Await Our Approval
We will respond within 2–3 business days with instructions. Do not return items before receiving our confirmation.

Step 3 – Return the Item
Ship the item using a reliable courier or postal service. Be sure to keep the tracking number.

Note: Return shipping costs are the customer’s responsibility.

Step 4 – Refund Processing
Once we receive and inspect the item:

• Refunds are processed within 2 business days

• You will receive a full refund, including the original shipping cost

• For delays exceeding 10–15 days, please contact your bank or card provider

5. Additional Notes

• Return validity: Up to 180 days after delivery

• Customer responsibility: Return shipping fees & item condition

• Lost/damaged returns: We are not liable for lost or damaged items during return shipping

Contact Us

If you have questions or need assistance, please contact our Support Team:
📧 Email: support@urbanpulses.com
📞 Visit our “Contact Us” page for more options

Thank you for shopping with Urbanpulses. Your satisfaction is our top priority.